1. Booking Process
Once you've selected a safari or received a custom itinerary, the booking process is straightforward:
- Review and confirm your itinerary, accommodation choices, and inclusions with your safari consultant.
- Complete the booking form with traveller details (full names as per passport, dates of birth, dietary needs).
- Pay the required deposit to secure your booking. You'll receive a written confirmation within 48 hours.
A booking is confirmed only after we receive the deposit and issue a written confirmation. All bookings are subject to availability.
2. Deposit Requirements
A non-refundable deposit of 30% of the total tour cost is required to confirm your booking. For gorilla trekking permits or other non-refundable third-party fees, full payment of those components may be required upfront.
3. Balance Due Dates
The remaining balance must be paid no later than 60 days before your departure date. For bookings made within 60 days of departure, full payment is required at the time of booking.
Payments may be made by bank transfer, credit card (Visa, Mastercard), or other methods we make available. All prices are quoted in US Dollars (USD) unless otherwise stated.
4. Amendment Policy
We understand plans change. Where possible, we'll accommodate amendments to dates, accommodation, or itinerary at no extra charge if requested more than 60 days before departure.
Amendments requested within 60 days of departure may incur charges from third-party suppliers (lodges, airlines, permit authorities). We'll communicate any costs before proceeding.
5. Cancellation Policy
All cancellation requests must be made in writing. The following cancellation fees apply, calculated as a percentage of the total tour cost:
- More than 90 days before departure: deposit forfeited
- 60–90 days before departure: 50% of total cost
- 30–59 days before departure: 75% of total cost
- Less than 30 days / no-show: 100% of total cost
Cancellation fees reflect the costs and commitments already made to lodges, parks, and service providers on your behalf.
6. Travel Insurance Requirement
Comprehensive travel insurance is mandatoryfor all clients. Your policy must cover trip cancellation, medical expenses and emergency evacuation, personal accident, and luggage loss. We strongly recommend a policy that includes “cancel for any reason” coverage.
Proof of insurance may be requested before departure. Imara Africa Safaris shall not be liable for any costs arising from inadequate or absent insurance coverage.
7. Group Booking Terms
Groups of 8 or more travellers may qualify for discounted group rates. A single point of contact (group leader) is required for all communications and payments. Group deposits are non-transferable between members.
Name changes within a group are permitted up to 30 days before departure, subject to airline and lodge policies. Partial group cancellations follow the standard cancellation tiers above.
8. Child Pricing
Child rates vary by accommodation and activity. As a general guide:
- Under 3:Free at most lodges (sharing parents' room). Park fees may still apply.
- Ages 3–11: Typically 50–70% of the adult rate, depending on the property.
- Ages 12+: Charged at adult rates at most camps and lodges.
Exact child pricing is confirmed during the quotation stage. Note that some walking safaris and gorilla trekking have minimum age requirements.
